Terms of Service

The Goal of LightSpeed Technologies is to provide the best possible internet experience to all its customers. LightSpeed Technologies has adopted this policy in the furtherance of that goal.

All LightSpeed Technologies customers and all others who use the service (the “user”, “users”, “customer”, “customers” “you” or “your”) must comply with this Policy. Your failure to comply with the terms outlined in this Policy may result in the suspension or cancellation of the Service Agreement. If you do not agree with the terms of this Policy, immediately stop the use of any and all LightSpeed Technologies services and notify LightSpeed Technologies so that it can close your account. Use of any LightSpeed Technologies services constitutes an agreement to abide by the Policy.

The Customer shall use the service for Internet access for computers located within the installed premise of service only. Wireless networks are only allowed if set up by an LightSpeed Technologies technician to provide the necessary security to its network. Customer shall not lease or sublease or provide Internet access to others through the use of the service or otherwise without the express consent of LightSpeed Technologies. THE USE OF THE SERVICE IS AT CUSTOMER’S SOLE RISK. NEITHER LightSpeed Technologies NOR ANY LICENSORS, EMPLOYEES, OR AGENTS WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES LightSpeed Technologies, THEIR AGENTS, EMPLOYEES MAKE ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SERVICE. THE SERVICE IS PROVIDED ON AN “AS IS” BASIS WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND. SPECIFICALLY, THERE IS NO EXPRESS OR IMPLIED WARRANTY OF merchant-ability OR FITNESS FOR A PARTICULAR PURPOSE FOR THE SERVICES TO BE PROVIDED HERE-UNDER. LightSpeed Technologies, ITS EMPLOYEES, AFFILIATES, INDEPENDENT CONTRACTORS, SUBCONTRACTORS AND ASSIGNS SHALL NOT BE RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED EQUIPMENT, WITHOUT LIMITATION, LightSpeed Technologies SHALL NOT BE HELD LIABLE FOR LOSS OF ANY SOFTWARE, HARDWARE OR DATA, IN WHATEVER FORM STORED ON ANY COMPUTER EQUIPMENT ONTO WHICH A WIRELESS MODEM AND ASSOCIATED EQUIPMENT IS INSTALLED. IT IS CUSTOMERS RESPONSIBILITY TO BACK UP ANY AND ALL DATA, AND SOFTWARE PRIOR TO THE INSTALLATION OF THE WIRELESS MODEM AND ASSOCIATED EQUIPMENT. The Customer may be subject to additional charges, at LightSpeed Technologies sole discretion, including, but not limited to bad check charges, non-pay reconnect fees, and early disconnect fees. LightSpeed Technologies shall not be liable to Customer for any damages arising from any event that is out of the control of LightSpeed Technologies. Neither shall LightSpeed Technologies be liable for indirect, special, incidental, exemplary, consequential, or any other form of money damages, including but not limited to, lost profits, or for the loss of data or information of any kind, however caused and arising out of or in connection with the performance of LightSpeed Technologies or the provision of services or performance here-under, whether based in contract, tort, or any other legal theory, and whether or not LightSpeed Technologies has been made aware of the possibility of such damages. In no event shall liability exceed a refund of amounts actually paid by Customer for the then current month. The bandwidth provided by LightSpeed Technologies is a shared service. Any quoted bandwidth rating/transfer rate for High Speed Internet Service is a maximum rate and not guaranteed based upon the shared service. LightSpeed Technologies reserves the right to manage its Networks to provide for maximum efficiency. Due to the demands of the Internet, the limitations of other networks that comprise the Internet and Customers equipment limitations, the maximum speeds may be available but only on a burst basis.

The acceptable use policy is outlined here:

All customers must read and agree to the terms set forth in the Acceptable Use Policy as well as this Policy

The customer is 18 years of age or older.

The Customer indemnifies and will hold harmless LightSpeed Technologies and its successors and assigns, from any and all copyright, trademark, patent or any other legal liability arising out of the use of this service.

Breach of this Agreement by Customer may result in immediate termination of services in addition to liability for any and all damages, including attorney fees and costs.

The Customer is solely responsible for limiting access to objectionable materials that may be on the Internet. LightSpeed Technologies takes no responsibility or liability for unauthorized viewing of said materials by minors or any other persons.

This agreement is and shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania applicable to agreements made and performed in Pennsylvania. Any cause of action of a Customer or its designated user with respect to the Service must be instituted within one year after the claim or cause of action has arisen or be barred.

Any LightSpeed Technologies Service purchased by a non-commercial entity is provided to the Customer for their private non-commercial use.

All LightSpeed Technologies customers and all others who use the service (the “user”, “users”, “customer”, “customers” “you” or “your”) must comply with this Policy. Your failure to comply with the terms outlined in this Policy may result in the suspension or cancellation of the Service Agreement. If you do not agree with the terms of this Policy, immediately stop the use of any and all LightSpeed Technologies services and notify LightSpeed Technologies so that it can close your account. Use of any LightSpeed Technologies services constitutes an agreement to abide by the Policy.

Generally LightSpeed Technologies prohibits any activities that are illegal, fraudulent, infringes on the rights of any person or entity, or interferes with the use and enjoyment of the Service by others. This includes but is not limited to the examples listed below:

Use of the service to:

Transmit, receive, store, post, or otherwise disseminate any defamatory, obscene, libelous, unlawful, or threatening data, information, or material.
In any way disseminate any material, data, or information that any reasonable person could deem as unlawful, or could constitute a criminal offense, or in any way violates any local, state, or federal law.
Infringe in any manner the copyright or proprietary rights of any rights holders.
Download or in any way distribute any copyrighted material without the express permission of the copyright holder.
Engage in unsolicited bulk or commercial email messages (“spam”).
Perform any activity that disrupts the servers, services, or network of LightSpeed or any other entity, commonly referred to as a denial of service attacks.
Restrict, inhibit, or otherwise diminish with the ability of any person or entity, regardless of intent, purpose or knowledge, to use or enjoy the Service (with the exception of tools designed for safety, such as firewall or parental control software).
Falsify, alter, or remove message headers or packet headers or in any way alter normal network operations.
Impersonate any person or entity by name or other identifier in messages, engage in sender address falsification, forge anyone else’s digital or manual signature, or perform any other similar fraudulent activity, commonly referred to as “phishing”.
Violate the terms of service, acceptable use, rules, regulations, or policies of any service, network, system, server, or application you access or use.
Access any entities computer, network, data, or software without the consent of the owner; bypass or attempt to breach any security measures of any computer, network, service, or account. This includes but is not limited to using another entities credentials to which you are not authorized, accessing data not intended for you, and any unauthorized port scanning.
Obtain, distribute, or use any tools or devices designed or commonly used for compromising the security of computers, networks, or software. This includes but is not limited to password generators, decoders, packet sniffers, keystroke loggers, cracking tools, and Trojan Horse programs.
perform any service, alterations, or modifications with the LightSpeed Technologies equipment or Service or permit any other person to do such who is not authorized by LightSpeed Technologies.
Redistribute or resell the service or otherwise make the service available to anyone outside the premises. This includes wired and wireless networking technologies.
Use the service as an Internet service provider, whether or not for profit.

Residential accounts are provided for the use of internet services on computers and networked devices at the premises where the internet service is installed.
The Residential service can not be used to:

Use dedicated, stand-alone equipment or servers from the Premises that provide content or services to anyone outside of the Premises.
Use programs from the Premises that provide content or services to anyone outside of your premises.
Use of encryption technologies to mask the presence of servers or server software.
Use of the service for any business enterprise or purpose, whether or not for profit.

The customer’s premise equipment, hereafter referred to as CPE (sometimes referred to as a modem) is provided by LightSpeed Technologies for use by the customer for the purposes of enjoying the Service. A fee is payed each month that the account is active for the rental of the CPE. The CPE remains the property of LightSpeed Technologies. LightSpeed Technologies will replace the CPE in the event that it is defective in the normal use of the Internet service. Improper use or handling of the CPE, or in the event that the CPE is lost or stolen additional charges for replacement including but not limited to equipment costs and labor costs will be the responsibility of the customer.

Access to the configuration interfaces, including web based and command-line configuration is prohibited except when performed by a LightSpeed Technologies agent or employee. Any other entity that accesses the configuration of the CPE may require that the CPE be re-provisioned by a LightSpeed Technologies employee at the customer’s expense.

Conditions and Terms of Use for High-Speed Internet Service

The acceptable use policy is outlined here:

Acceptable Use Policy

Unlawful Activity

Hosting and Servers on Residential accounts

Responsibility for Equipment